Mako — conversation at scale, without your customer identity leaving the store.
Mako is the conversation platform inside ForgeConnect for stores and groups that need customer identity to stay theirs. Customers chat over text or a web widget on your site. What they typed is worked. Who they are stays home.
Identity stays
names, phones and emails never leave the store
Web widget
embeddable chat on your own site
Per store
walled off from every other tenant
Why identity separation matters to a dealer group
A dealership customer list is one of the most valuable things a store owns, and handing it wholesale to a software vendor is a decision most principals make without being asked.
Mako is engineered the other way around. The conversation gets worked; the customer identity — name, phone, email, address, vehicle identifiers — stays on your side of the line.
For a group that resells leads, or one that simply refuses to hand its book to a vendor, this is the difference between a platform you can adopt and one you cannot.
Where customers meet it
- Text message
- The same conversation doctrine as the rest of the platform, on the channel customers actually answer.
- A chat widget on your site
- Embeddable on your own web address, matched to your store, and answered with the same rules.
- Your dashboard
- Every conversation, integration and lead visible to your team, scoped to your store.
The things dealers ask first.
- What does identity separation actually mean here?
- Customer names, phone numbers, email addresses and vehicle identifiers stay on your side. The conversation is worked without that identity being handed over wholesale.
- Can I put chat on my own website?
- Yes — an embeddable widget on your own web address, answered with the same conversation rules as text.
- Is one store visible to another?
- No. Each store is walled off from every other tenant.