Everything from the moment a lead arrives to the moment the car is delivered — and after.

ForgeConnect is not a chatbot bolted to a pipeline. It is the full path a deal takes through a store, with the slow parts removed and the invisible parts made visible.

Book a walkthrough Why stores switch

Working the lead

AI Sales Specialist

The moment a lead arrives — from your website, a lead provider, Marketplace, or a walk-up — it gets a text message. Not an autoresponder. An actual conversation, worked the way a good finance manager works one.

Conversation QA

Here is an uncomfortable question: do you actually know what your BDC says to customers? Not the ones you spot-check. All of them.

DealerStealth

Send a shopper through your own internet lead process and record exactly what happens — per salesperson. Not a survey. A real conversation, measured.

Document Intelligence

This is the single biggest time-saver in the platform, and the one people underestimate until they watch it happen.

Identity Verification

MakoID reads the barcode on the back of a licence — the same thing a police scanner reads — and cross-checks it against everything visible on the front.

Deal Desk

The customer, the numbers, the worksheet, the decision, the notes — with every lender on the deal visible at a glance instead of locked in the finance manager’s head.

Customer Portal

Every customer gets a link by text. They tap it, verify with a code sent to their phone — no password, no app store — and they are inside an app that looks like it belongs to your store, because it does.

After the Sale

Most dealership software forgets the customer the second the deal funds. That is exactly where the money is.

Equity Mining

Two of the highest-return things a store can do, and almost nobody does them consistently, because they are tedious.

Inventory & Listings

The platform reads your website inventory feed every five minutes. New units appear, sold units drop off, price changes follow. Nobody re-keys anything.

Management Analytics

Speed, engagement, outcomes, and when your customers are actually on their phones — measured from your own message history, not an industry average.

Compliance

Not a promise that you are compliant — a record you can hand over, on the day it is requested.

Multi-Rooftop

Each store is walled off from the others at the data level. Not hidden in the interface — genuinely unable to see across.

Mako Engine

Mako Engine is the part of ForgeConnect that does the talking. It is built to sit on top of the systems a store already runs rather than demanding you abandon them.

Mako

Mako is the conversation platform inside ForgeConnect for stores and groups that need customer identity to stay theirs. Customers chat over text or a web widget on your site. What they typed is worked. Who they are stays home.