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Your Voice. Your Business. Your AI Team.
MakoVoice brings reception, sales, and aftersales together in one connected AI voice suite. Speak your customers’ language, access current business information, and move conversations forward through the systems you already use.
70+ languages · 100+ voices
Call (888) 606-0524The MakoVoice agent suite
AI Voice Assistant
Answer business-specific questions, retrieve current information and complete approved next steps.
AI Receptionist
A conversational front desk that understands why a person is calling.
AI Sales Agent
Learns what matters to a customer and gets the right conversation booked.
AI Aftersales Agent
Follow-up, reminders, feedback, and a clear route back to the right employee.
70+
Supported languages
100+
Available voices
CRM
Integration with existing systems
IP/VoIP
Compatible phone connectivity
Live
Information access where configured
Layered
AI security approach
The MakoVoice agent suite
Four Specialised Roles. One Connected Customer Experience.
Use the agents individually or together through workflows configured around your business.
01AI Voice Assistant
An Assistant That Can Help Get Things Done.
Answer business-specific questions, retrieve current information, guide a customer through a process, and complete approved next steps through connected systems.
- Answer questions and capture details
- Check configured availability
- Create enquiries and follow-up tasks
- Arrange an appointment or escalate
A customer asks whether a service is available at a particular location. MakoVoice checks the relevant source, explains the options, and helps arrange the next step.
02AI Receptionist
A Better First Impression. Even When Your Team Is Busy.
A conversational front desk that understands why a person is calling and helps them move forward—not simply leave a message.
- Greet and qualify callers
- Route to the right department
- Take structured messages
- Support configured overflow and after-hours workflows
After closing, MakoVoice captures an enquiry, answers an approved question, and arranges a callback or appointment through the configured workflow.
03AI Sales Agent
Turn Enquiries Into Qualified Conversations.
A helpful, commercially focused agent that learns what matters to a customer, checks relevant information, and gets the right conversation booked.
- Respond to sales enquiries
- Understand needs, timing, and preferences
- Explain approved offers
- Update the connected CRM
A customer calls about a product. MakoVoice checks current information, explores their priorities, explains suitable options, and books time with the appropriate salesperson.
04AI Aftersales Agent
The Sale Ends. The Relationship Doesn’t.
Continue the customer relationship with configured follow-up, reminders, feedback collection, and a clear route back to the right employee when attention is needed.
- Post-purchase and onboarding check-ins
- Service and maintenance reminders
- Appointment scheduling
- Concern capture and escalation
After a completed service, MakoVoice checks in, captures feedback, and creates a follow-up task when an issue needs attention.
Connected journey
One Conversation Shouldn’t Mean Starting Over.
When the relevant systems and permissions are configured, MakoVoice can carry the useful context from one stage to the next. That means fewer repeated questions, cleaner handovers, and a clearer next step for the customer.
- A customer callsStep 1
- Reception understands the enquiryStep 2
- Sales gathers relevant detailsStep 3
MakoVoice
Carries the useful context
- Current availability is checkedStep 4
- An appointment is arrangedStep 5
- The customer record is updatedStep 6
- Aftersales follows upStep 7 · After purchase or service
This is an illustrative configured workflow. The information and actions available depend on the systems and permissions connected to your deployment.
Language and personality
70+ Languages. 100+ Voices.
Choose available language and voice options that suit how your business should sound: warm and welcoming, clear and professional, confident and energetic, or calm and reassuring.
One Consistent Brand Experience.
Built for the conversations your customers are having.
- Serve a multilingual customer base.
- Support customers across different locations.
- Make conversations more comfortable.
- Maintain a consistent business identity.
Voice availability varies by language. The right combination is selected during configuration.
Integrations
Your CRM. Your Phone System. Your Business Rules.
MakoVoice is designed to fit into your existing business environment—not require you to replace it.
CRM integration
Where configured, MakoVoice can find an existing customer record, create a new lead, add notes, record preferences, update appointment information, create tasks, and route an opportunity to the appropriate employee.
Available actions depend on the integration and permissions granted.
IP/VoIP phone connectivity
Connect compatible business phone systems and calling plans for relevant inbound, outbound, routing, and transfer workflows. Existing numbers, routing arrangements, and provider compatibility are assessed during setup.
The phone system connects the conversation. The CRM connects the context.
Current information, practical action
Not Just What It Was Taught. What Your Business Knows Right Now.
MakoVoice can retrieve current information through connected websites, browser tools, and approved business systems during a conversation.
Customer question“Do you have that available, and can I come in tomorrow?”
- It checks the relevant availability source.
- It retrieves available appointment times.
- It submits the customer’s selected booking.
- The appointment is only presented as confirmed after the booking system confirms success.
Real Conversations. Current Information. Practical Action.
Access is limited to approved sources and permissions. When information cannot be verified, MakoVoice should acknowledge that and arrange an appropriate next step rather than guess.
Built for Businesses Across Industries. Configured for Yours.
Built for businesses across industries
MakoVoice
Automotive
Vehicle enquiries, sales appointments, service bookings, and ownership follow-up.
HVAC & Home Services
Enquiry intake, service scheduling, estimate appointments, and maintenance reminders.
Real Estate & Property
Property enquiries, viewing appointments, tenant-request intake, and maintenance routing.
Retail & E-commerce
Product questions, availability checks, connected order-status enquiries, and post-purchase assistance.
Hospitality & Travel
Reservation enquiries, guest information, booking support, and post-visit feedback.
Professional Services
Enquiry qualification, consultation booking, and client administration.
MakoVoice can be configured around your terminology, products and services, customer journeys, operating hours, locations, departments, appointment types, approved answers, escalation rules, and relevant systems.
Your Industry. Your Processes. Your MakoVoice.
Security
Powerful Connections. Layered Protection.
- Layered protection. MakoVoice combines Lakera Guard with specialised ForgeShield technology to help detect and defend against attempts to manipulate agent behaviour.
- Prompt injection is an attempt to trick an AI agent into ignoring its instructions or doing something it was not authorised to do.
- Conversation and sources. Protection needs to account for both conversation content and information retrieved from external sources.
These layered safeguards are designed to reduce risk and help keep information access and actions within approved boundaries. They complement—not replace—authentication, customer verification, access permissions, and approval rules.
A layered approach
- Lakera GuardScreens supported text-based conversation and tool contentScreening
- ForgeShieldThe specialised security technology within MakoVoiceDetection
- Configured controlsFlagged content is handled through themControls
- Your approval rulesAuthentication, verification and access permissionsAlways
Getting started
Built Around How Your Business Actually Works.
Understand the business
Identify customer needs, existing processes, and the work the agents should support.
Choose the agents
Start with the roles and workflows that fit the business.
Connect the systems
Assess and configure relevant CRM, phone, website, and business-tool connections.
Configure the experience
Set approved knowledge, voice and language options, workflows, and escalation rules.
Test realistic scenarios
Check ordinary enquiries, difficult questions, unavailable information, and human handovers.
Launch and refine
Review the configured experience and adjust it as business needs change.
Your contribution includes business information, approved answers and offers, workflow requirements, authorised system access, and escalation contacts.
Questions
The details that matter before you begin.
Start with a few practical details about your business, industry, and the agent roles you are considering. Your current CRM, phone provider, and any additional notes are useful, but optional.
Book a MakoVoice DemoWhat is MakoVoice?
MakoVoice is a connected suite of AI Voice Assistants, AI Receptionists, AI Sales Agents, and AI Aftersales Agents. It is designed to communicate with customers, retrieve relevant information, and take approved action through the business systems connected to it.
How is MakoVoice different from an automated answering service?
An automated answering service generally routes a caller through a fixed menu or records a message. MakoVoice is designed for natural, configured conversations that can understand the purpose of an enquiry, retrieve current information, and help complete an appropriate next step.
Can we start with just one agent?
Yes. Businesses can begin with the roles and workflows that fit their current needs, then discuss additional agents or connections as their requirements develop.
Can the agents work together?
Yes. Where relevant systems, permissions, and workflows are configured, reception, sales, and aftersales agents can share the right context across a connected customer journey.
Can MakoVoice connect to our existing CRM and phone setup?
MakoVoice is designed to work with existing CRMs and compatible IP/VoIP phone systems. The available actions, provider compatibility, existing numbers, and routing arrangements are assessed during setup. A deployment may use a CRM connection, a phone connection, or both.
What languages and voices are available?
MakoVoice supports 70+ languages and offers 100+ available voices. Availability varies by language and deployment, so the appropriate options are confirmed during configuration.
Can it check current information during a call?
Where approved sources are connected, MakoVoice can retrieve current published information, inventory, appointment availability, order or service status, and other relevant details. The freshness of the answer depends on the connected source.
Can it book appointments and update customer records?
It can do so through configured workflows and permissions. For example, MakoVoice can submit an available appointment booking, create an enquiry, or update a connected customer record after the relevant system confirms the action.
What happens when a customer needs a person?
MakoVoice follows the escalation rules set by the business. It can transfer, arrange a callback, create a task, or route the enquiry to the appropriate employee when a human conversation is the right next step.
Can it support after-hours enquiries?
Yes, it can support configured after-hours and overflow workflows while following your opening hours, routing rules, and available coverage.
Can it be configured for our industry?
Yes. MakoVoice can be configured around your terminology, products and services, customer journey, locations, departments, approved answers, and escalation rules. For regulated industries, it is intended for appropriate administrative and support activities.
How do Lakera Guard and ForgeShield support protection?
MakoVoice uses Lakera Guard alongside specialised ForgeShield technology as part of a layered approach to help detect attempts to manipulate agent behaviour. These safeguards complement—not replace—proper authentication, permissions, verification, and approval rules.
What happens when a connected source is unavailable?
MakoVoice should acknowledge when information cannot be verified, rather than guess. It can then follow the configured next step, such as taking an enquiry, arranging a callback, or routing the customer to an employee.
How is a MakoVoice setup scoped?
Speak with us about a MakoVoice setup based on your agent roles, integrations, and expected usage.
How do we arrange a demonstration?
Use the contact form to tell us a little about your business and the agent roles you are considering. We will start with a practical conversation, not a technical specification.
Meet the
AI Voice Team.
Built around your business. See how MakoVoice can connect reception, sales, and aftersales through the systems you already use.