What is MakoVoice?+
MakoVoice is a connected suite of AI Voice Assistants, AI Receptionists, AI Sales Agents, and AI Aftersales Agents. It is designed to communicate with customers, retrieve relevant information, and take approved action through the business systems connected to it.
How is MakoVoice different from an automated answering service?+
An automated answering service generally routes a caller through a fixed menu or records a message. MakoVoice is designed for natural, configured conversations that can understand the purpose of an enquiry, retrieve current information, and help complete an appropriate next step.
Can we start with just one agent?+
Yes. Businesses can begin with the roles and workflows that fit their current needs, then discuss additional agents or connections as their requirements develop.
Can the agents work together?+
Yes. Where relevant systems, permissions, and workflows are configured, reception, sales, and aftersales agents can share the right context across a connected customer journey.
Can MakoVoice connect to our existing CRM and phone setup?+
MakoVoice is designed to work with existing CRMs and compatible IP/VoIP phone systems. The available actions, provider compatibility, existing numbers, and routing arrangements are assessed during setup. A deployment may use a CRM connection, a phone connection, or both.
What languages and voices are available?+
MakoVoice supports 70+ languages and offers 100+ available voices. Availability varies by language and deployment, so the appropriate options are confirmed during configuration.
Can it check current information during a call?+
Where approved sources are connected, MakoVoice can retrieve current published information, inventory, appointment availability, order or service status, and other relevant details. The freshness of the answer depends on the connected source.
Can it book appointments and update customer records?+
It can do so through configured workflows and permissions. For example, MakoVoice can submit an available appointment booking, create an enquiry, or update a connected customer record after the relevant system confirms the action.
What happens when a customer needs a person?+
MakoVoice follows the escalation rules set by the business. It can transfer, arrange a callback, create a task, or route the enquiry to the appropriate employee when a human conversation is the right next step.
Can it support after-hours enquiries?+
Yes, it can support configured after-hours and overflow workflows while following your opening hours, routing rules, and available coverage.
Can it be configured for our industry?+
Yes. MakoVoice can be configured around your terminology, products and services, customer journey, locations, departments, approved answers, and escalation rules. For regulated industries, it is intended for appropriate administrative and support activities.
How do Lakera Guard and ForgeShield support protection?+
MakoVoice uses Lakera Guard alongside specialised ForgeShield technology as part of a layered approach to help detect attempts to manipulate agent behaviour. These safeguards complement—not replace—proper authentication, permissions, verification, and approval rules.
What happens when a connected source is unavailable?+
MakoVoice should acknowledge when information cannot be verified, rather than guess. It can then follow the configured next step, such as taking an enquiry, arranging a callback, or routing the customer to an employee.
How is pricing determined?+
Speak with us about a MakoVoice setup based on your agent roles, integrations, and expected usage.
How do we arrange a demonstration?+
Use the contact form to tell us a little about your business and the agent roles you are considering. We will start with a practical conversation, not a technical specification.
