The relationship does not end when the car leaves.
Most dealership software forgets the customer the second the deal funds. That is exactly where the money is.
Six tabs
service, trade, appraisal, warranty, documents, upgrades
Already installed
it is the app they used to get approved
Cheapest gross
in the store, on a customer you already paid for
What the vehicle hub does
There is also a review flow built in: the customer leaves you a review, uploads proof, and gets a free oil change for it.
- Book service
- Pick a service type, pick a day, pick a time.
- Get their trade appraised
- Guided photos from six angles, right from the driveway.
- Buy upgrades
- Wheels, liners, remote start, roof rack, towing, protection packages.
- See their warranty position
- And their paperwork, any time.
- Start their next deal
- From inside the app they already have.
Why it matters
You already paid to acquire this customer. This is the cheapest gross in the store — service retention, a second deal in three years, and a steady flow of reviews — and it runs on an app that is already on their phone.
Retention is usually invisible in dealership software. Here it is a first-class part of the platform, not a footnote.
The things dealers ask first.
- Do customers need a second app after delivery?
- No. The approval app becomes the vehicle hub. Same link, same install, new tabs.
- Can service bookings come straight from customers?
- Yes — service type, date and time slot, chosen by the customer and landing on your delivery and service calendar.
- How do reviews work?
- The customer leaves a review, uploads proof of it, and receives a reward — a free oil change by default.
Customer Portal
Every customer gets a link by text.
Equity Mining
Two of the highest-return things a store can do, and almost nobody does them consistently, because they are tedious.
Deal Desk
The customer, the numbers, the worksheet, the decision, the notes — with every lender on the deal visible at a glance instead of locked in the finance manager’s head.